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When performed properly these proactive support techniques reduce the chances of downtime significantly meaning less fixing and more productivity. For too long customers have viewed IT Support as an onsite employee and this doesn’t have to be the case.
The structure differs depending on the customers needs but there is always a fixed-fee approach. This means that when there are problems to fix the IT Support company is losing. A perfect Managed Service customer is a customer with no problems and needs no support. Now the customer and the IT Support company are on the same side. There is therefore a lot of prominence given to proactive support. By checking patches and making sure antivirus is up to date, regularly checking and testing backups, monitoring all aspects of a network for potential problems like delays or heat build-up.
If you’d like to experience it for yourself, book an appointment with one of our consultants. There are numerous strategies available depending on your needs and budget. We can operate as a fully outsourced IT department handling literally all aspects of your IT. We can supplement your existing IT department and add scalability and additional skill sets. We have numerous Service Level Agreements with monitoring and proactive support built in. We also offer unlimited telephonic and remote support contracts for a fixed fee per user and have a massive success rate solving problems this way, with extremely fast response times. With twelve years of experience, we can also help when proactive support is too late and you have a disaster or need a good old fashioned tech.
If technology isn’t enabling or benefiting your business it’s time to call Zana!
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